Terms & Conditions

Guarantee:

We hope you enjoy browsing our website and look forward to receiving your valued order. You can be sure to receive our products in excellent condition.If for any reason you are unhappy with your purchase please contact us within 7 days and we will rectify the situation.

Making a Purchase:

Shopping is made easy on our site. Just click on the add to basket icon beside any item you want to buy and the goods will be added to your shopping basket. You can add or remove products by following the instructions on the shopping basket page and you can change quantities too. Once you have added a product you can either continue shopping or proceed to the checkout.

Payment is made by paypal or bank transfer.

Postage and Packing:

There is one flat rate postal charge of £4.99. Items will be sent via royal mail.

Our shipping rates also include a small charge to cover packaging and handling. Rates are reviewed continuously and we will clearly state any change in policy.

Delivery Times:

We will despatch your order within 3 working days, so please allow 5 to 7 working days for your parcel to reach you. If in the unlikely situation that your item is not in stock we will contact you immediately and ask whether or not you’d like us to cancel the order, despatch a similar alternative or wait until the item is back in stock.

Refunds, Returns & Cancellations:

We offer a full refund or replacement on all unused goods if returned within 14 days of receipt. Please bear in mind that the cost of returning goods is the responsibility of the purchaser, unless goods were found to be faulty before delivery. Goods will only be refunded if received in a saleable condition.

Return Address:

The Sussex Soap Company
Wickhurst Studios
Wickhurst Lane
Broadbridge Heath
Horsham
West Sussex
RH12 3LA

Manufacturing By Hand:

We do our best to ensure the consistency of colour, feel and fragrance in all our products. However due to the handmade nature of the range, you may experience some very minor variation that could occur from batch to batch.

Samples:

Sorry, but we are unable to provide free samples of our goods.